Terms of use

VisioMédecin is a private medical clinic offering video consultations in Quebec. By booking a consultation, you accept these terms.

The service is not suitable for emergencies. In an emergency, call 911 or go to the nearest emergency room.

The doctor decides whether your request is suitable for a virtual consultation. They may refer you to an in-person consultation or another service. No outcome is guaranteed: a prescription, attestation or certificate is only issued if the doctor considers it medically justified.

You book without creating an account. You agree to provide accurate information and to use an email address and phone number you check.

• You receive a confirmation email as soon as you book.
• The video invitation reaches you through Google Calendar once a doctor is assigned to your appointment.
• The clinic may move an appointment for scheduling reasons; Google Calendar then notifies you.

You can cancel your appointment at any time with the cancellation link in your confirmation email. The link is personal: do not share it.

Each service's price is shown on the site, in Canadian dollars. The site takes no payment: fees are settled directly with the clinic.

The consultation takes place on Google Meet. Plan for a quiet, private place, a stable Internet connection and a device with a camera and a microphone.

How we handle your personal information is described in our privacy policy.

The content of the site's public pages is general information and is not medical advice. Only a doctor can assess your situation.

We may update these terms; the date of the last update is shown at the top of the page. For any question, write to us at [email protected].